When you buy an Öko Creations product, you agree to the following terms and policies:
The shopping cart system accepts orders from Canada and USA.
International orders: please contact us! Free shipping for orders over
50$ in Canada.
Shipping by Canada Post Expedited Parcel upon receipt of payment.
Expect 1 to 3 days maximum for the processing of your order followed by 1
to 5 days for delivery. You will receive a tracking number with
Expedited Parcel Service. In some parts of Canada, the delay could be
longer. Expedited Parcel service insures your property for $100. If you
want to insure your items for a higher amount, please let us know when
ordering (you will be charged the additional amount). Öko Creations
cannot be held responsible for an unusual delay of delivery by the
carrier chosen. The buyer is responsible for the accuracy of the address
provided. We are not responsible for packages not recovered in time at
the post office in the case of an absence from home during the delivery.
The costs of delivery in the shopping cart system of this website are as follows:
Canada Purchase of $0,01 to $49,99: $7 + taxes* Purchase of $50,00 or more: FREE in Canada* * Purchase amount before taxes, except forremote regions in Canada
Local pick up at our workshop in Laval, Québec, Canada, is possible by appointment only.
States: The costs of delivery in the shopping cart system of this
website is established according to the total weight of your purchase up
to a maximum of 16$
The individual weight of each product is mentionned under the “additional Information” tab on the product page.
International: Wherever you are, we will be happy to send you your order! However, you must contact us by email at firstname.lastname@example.org or phone: 450-625-3630 so
that can calculate delivery costs because the current shopping cart
system is designed for orders shipped to Canada only. We shop for the
most economical shipping service to get your order to you. In the case
where custom fees, taxes or other fees would apply, these charges are
the buyer’s responsibility.
In order to reduce the use of paper, all invoices are sent by e-mail unless otherwise specified by you.
Terms of Sale
prices are in Canadian dollars and exclude taxes. In Québec, QST and
GST apply. Take note that some items are QST exempt, including nursing
pads, inserts and liners for cloth diapers. Take note that our reusable
sanitary napkins are QST and GST exempt in Quebec and GST exempt in the
rest of Canada. In other provinces of Canada, GST or HST applies. No fee
is charged for orders outside Canada, but customs fees, taxes or other
fees may apply. In this case, these charges are the buyer’s
strive to keep our inventory up to date. However, if a product is out
of stock, you will be notified of the additional time required, or the
inability to process your order. A refund will be made if necessary.
Creations cannot guarantee that the products will be exactly the same
as the pictures shown on this website. It is important to mention your
preferences in terms of pattern or colour if applicable. If no
specification is associated with your order, we will send you a random
pattern. If, for whatever reason, a pattern or a colour is no longer
available or has been modified we will offer you alternative patterns or
Öko Creations is committed to respecting the prices displayed on this website.
products can be exchanged within 30 days of receipt of your purchase.
Product must be in new condition, unused and unwashed. Öko Creations is
not responsible for any costs incurred by the return post. Do not return any product without having contacted Öko Creations per email at email@example.com beforehand.
are done via the secure payment site PayPal (www.paypal.com) or per
credit card (Visa or Mastercard) via the secure transaction site Moneris
when purchasing through our online system. It is also possible to
provide us directly with a Visa or MasterCard credit card number by
phone, in person or by fax. Cash payments accepted in person.
International orders: We can send you a PayPal payment request or you can provide a credit card number.
almost all cases, our products are repairable. We offer repair services
for our products at reasonable prices. If you notice a defect or a
problem, even several months after your purchase, please contact us.
Your satisfaction is important to us.
Please adhere to the washing instructions for your products.
who register on our website when placing an order or who communicate
directly with us can be assured that no personal information will be
disclosed to any third party in any way whatsoever.
participating to the contests we organize on our social networks, you
accept that your name be disclosed if you are the winner.
All www.okocreations.ca site content, including the photos, remain the property of Öko Creations. No unauthorized reproduction.
to provide you with fair and accurate information and to avoid errors.
However, the content of the www.okocreations.ca website, its social
media and newsletter are provided for informational purposes only. Öko
creations cannot be held responsible for any errors or incorrect
information that could be found.
work to keep this site safe for our users. However, we are not
responsible for malware (viruses) or other unwanted ads that may appear
when you visit our site. Protection against malware and pop-ups are your
you like to offer our products as a gift? We can send it directly to
the lucky recipient! Products will be mailed without an invoice and
without price tags. We can also write a note on your behalf. The invoice
will be sent to you directly by email.