Terms and Conditions

When you buy an Öko Creations product, you agree to the following terms and policies:

Delivery: The shopping cart system accepts orders from Canada and USA. International orders: please contact us! Free shipping for orders over 50$ in Canada.

Canada: Shipping by Canada Post Expedited Parcel upon receipt of payment. Expect 1 to 3 days maximum for the processing of your order followed by 1 to 5 days for delivery. You will receive a tracking number with Expedited Parcel Service. In some parts of Canada, the delay could be longer. Expedited Parcel service insures your property for $100. If you want to insure your items for a higher amount, please let us know when ordering (you will be charged the additional amount). Öko Creations cannot be held responsible for an unusual delay of delivery by the carrier chosen. The buyer is responsible for the accuracy of the address provided. We are not responsible for packages not recovered in time at the post office in the case of an absence from home during the delivery.

The costs of delivery in the shopping cart system of this website are as follows:

Canada
Purchase of $0,01 to $49,99: $7 + taxes*
Purchase of $50,00 or more: FREE in Canada*
* Purchase amount before taxes, except for remote regions in Canada

Local pick up at our workshop in Laval, Québec, Canada, is possible by appointment only.

United States: The costs of delivery in the shopping cart system of this website is established according to the total weight of your purchase up to a maximum of 16$

The individual weight of each product is mentionned under the “additional Information” tab on the product page.

International: Wherever you are, we will be happy to send you your order! However, you must contact us by email at info@okocreations.ca or phone: 450-625-3630 so that can calculate delivery costs because the current shopping cart system is designed for orders shipped to Canada only. We shop for the most economical shipping service to get your order to you. In the case where custom fees, taxes or other fees would apply, these charges are the buyer’s responsibility.

Invoices

In order to reduce the use of paper, all invoices are sent by e-mail unless otherwise specified by you.

Terms of Sale

All prices are in Canadian dollars and exclude taxes. In Québec, QST and GST apply. Take note that some items are QST exempt, including nursing pads, inserts and liners for cloth diapers. Take note that our reusable sanitary napkins are QST and GST exempt in Quebec and GST exempt in the rest of Canada. In other provinces of Canada, GST or HST applies. No fee is charged for orders outside Canada, but customs fees, taxes or other fees may apply. In this case, these charges are the buyer’s responsibility.

We strive to keep our inventory up to date. However, if a product is out of stock,  you will be notified of the additional time required, or the inability to process your order. A refund will be made if necessary.

Öko Creations cannot guarantee that the products will be exactly the same as the pictures shown on this website. It is important to mention your preferences in terms of pattern or colour if applicable. If no specification is associated with your order, we will send you a random pattern. If, for whatever reason, a pattern or a colour is no longer available or has been modified we will offer you alternative patterns or colours.

Öko Creations is committed  to respecting the prices displayed on this website.

Exchange

All products can be exchanged within 30 days of receipt of your purchase. Product must be in new condition, unused and unwashed. Öko Creations is not responsible for any costs incurred by the return post. Do not return any product without having contacted Öko Creations per email at info@okocreations.ca beforehand.

Payment

Payments are done via the secure payment site PayPal (www.paypal.com) or per credit card (Visa or Mastercard) via the secure transaction site Moneris when purchasing through our online system. It is also possible to provide us directly with a Visa or MasterCard credit card number by phone, in person or by fax. Cash payments accepted in person.

International orders: We can send you a PayPal payment request or you can provide a credit card number.

Warranty

In almost all cases, our products are repairable. We offer repair services for our products at reasonable prices. If you notice a defect or a problem, even several months after your purchase, please contact us. Your satisfaction is important to us.

Please adhere to the washing instructions for your products.

Privacy Policy

Customers who register on our website when placing an order or who communicate directly with us can be assured that no personal information will be disclosed to any third party in any way whatsoever.

By participating to the contests we organize on our social networks, you accept that your name be disclosed if you are the winner.

Use

All www.okocreations.ca site content, including the photos, remain the property of Öko Creations. No unauthorized reproduction.

Responsibility

We strive to provide you with fair and accurate information and to avoid errors. However, the content of the www.okocreations.ca website, its social media and newsletter are provided for informational purposes only. Öko creations cannot be held responsible for any errors or incorrect information that could be found.

We work to keep this site safe for our users. However, we are not responsible for malware (viruses) or other unwanted ads that may appear when you visit our site. Protection against malware and pop-ups are your responsibility.

Gifts

Would you like to offer our products as a gift? We can send it directly to the lucky recipient! Products will be mailed without an invoice and without price tags. We can also write a note on your behalf. The invoice will be sent to you directly by email.

Gift certificates are also available on request.