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- Reusable Period Underwear | Öko-Flow
- User Guide | Öko-Pads | Reusable Menstrual Pads
- User Guide | Öko-Teens | Reusable Menstrual Pads
- Care Instructions | Reusable Cloth Pads
- Grants for reusable menstrual products
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- Terms and Conditions
- >Terms and Conditions | Öko Creations
Exchange / Refund of Öko-Flow
As soon as you receive your order, put your Öko-Flow on over your underwear to check that the size you ordered is the right one. If the size does not fit, you can request a return.
1. Which products can be returned?
Products that have been purchased on the Öko Creations website (www.okocreations.ca) can be returned if they are still in their original condition.
The panties must not have been worn or washed. If the returned products are damaged, worn or washed, we will not be able to refund them.
Products are exchangeable or refundable within 30 days of receipt of your purchase.
If the products were purchased at one of our stores, please check the store's return policy.
Products in the sale section are available for final sale only and cannot be exchanged or refunded.
2. How do I return a product?
Contact us at firstname.lastname@example.org to inform us of your desire to return a product or products. We will respond promptly with instructions on how to return the product(s) to our Boisbriand workshop.
Once we receive the returned product, we will verify that it is in good condition. We will promptly issue a refund to your credit card or Paypal account according to your payment method.
If you need a new size, we will ask you to place a new order on our website.
If you have any questions, please contact us at email@example.com